Got a question for us? Check out our most frequently asked questions.
MY QUESTION IS ABOUT SIGNING UP.
HOW MUCH IS IT?
Click ‘enter now’ to see prices. If you're unable to register online, submit a form via the 'Contact Us' page.
WHEN IS THE CLOSING DATE?
5pm on Thursday before or when the event reaches capacity (whichever is sooner).
THE EVENT IS SOLD OUT, HOW CAN I GET A PLACE?
Contact one of the event partner charities if the event has sold out.
HOW WILL I KNOW IF I AM ENTERED?
You will also receive a confirmation email – remember to check your spam folders.
CAN I ENTER ON THE DAY?
If entries are available, it will be detailed on the website.
IS THERE AN AGE LIMIT?
You must be 15 years or over on race day.
IS IT POSSIBLE TO TAKE PART AS A TEAM?
Please use the ‘Contact Us’ form to find out about group discounts.
CAN I CHANGE MY DETAILS?
CAN I AMEND MY DETAILS?
Changes to your entry details can be made prior to race numbers being posted. You will receive a one-week warning email to ensure your details, including your address, are correct and to update any details if necessary. If you need to change details at any other time, submit a ‘Contact Us’ enquiry form.
MY QUESTION IS ABOUT WITHDRAWING FROM THE EVENT.
I HAVE REGISTERED BUT AM NOW UNABLE TO TAKE PART, WHAT ARE MY OPTIONS?
Please click here to refer to the event terms and conditions, which were accepted at the point of entry.
CAN I GIVE MY RUNNER NUMBER TO SOMEONE ELSE?
Transferring of race numbers is not permitted. Runners using someone else’s number will be disqualified and will not receive a time. The original entrant will be reported to UK Athletics who may take further action. Number-swapping is strictly prohibited for various reasons, the most important of which is the confusion it can cause in the event of an incident or emergency on route.
MY QUESTION IS ABOUT RUNNING FOR CHARITY.
We actively encourage our participants to raise funds for a cause close to their hearts. You can explore the official partner charities of the event on the website.
CAN I RAISE MONEY FOR A CHARITY OR CAUSE NOT LISTED AS A PARTNER?
Yes. Just contact your chosen charity direct to request a fundraising pack or with any queries.
I HAVEN'T RECEIVED MY FUNDRAISING PACK, WHO SHOULD I CONTACT?
If you requested a fundraising pack, we will share your email address with your chosen charity. They will send any details straight to you, so if you have any questions or queries, then contact your charity direct.
MY QUESTION IS ABOUT MY RACE PACK.
WHEN WILL I RECEIVE MY RACE PACK?
If you register on or before Wednesday 12th September then your race number will be posted to the address on your registration and will begin to arrive within event week. If you registered before this time and have not received your Race Number by Thursday 20th September, please send an email to email@example.com
Should you register after Wednesday 12th September then you will need to collect your race pack from the Race Office over the event weekend (The Race Office will be located in Tudor Square, Sheffield and will be open on Saturday 22nd September from 12:00 until 3:00pm and again on Sunday morning before the event from 7:30am).
WHAT WILL MY RACE PACK CONTAIN?
You race pack will only contain your running number, with attached timing chip and baggage tag. You will receive all other information by email. If you have unsubscribed from emails you may not receive these details. However, the race guide can also be downloaded from the website.
I REGISTERED WITH A FOREIGN ADDRESS, WILL I STILL RECEIVE MY RACE PACK IN THE POST?
If you registered with an overseas address, you will need to collect your race number on race weekend. You will receive your race guide and other details by email, or you can view information on the website.
WHAT SHOULD I DO WHEN I RECEIVE MY RACE PACK?
Please check that the numbers printed on your running number and timing chip match. You should also take the time to read your electronic event guide ahead of the day. If the numbers listed on your running number and chip are different, please let us know by submitting an enquiry form. Likewise if your number is missing, please let us know.
MY QUESTION IS ABOUT TRAVEL OR PARKING.
Please refer to the ‘Getting there’ page for the event. Here you will find information on car parks, public transport, road closures and accommodation.
I HAVE A QUESTION ABOUT EVENT DAY.
WHAT TIME DOES THE RACE START?
The Sheffield 10K starts at 9:30am. Please arrive in plenty of time to drop of any bags, use the toilet facilities and visit the Event Village. Remember traffic will be busy so leave extra time.
DO I NEED TO REGISTER ON EVENT DAY?
You DO NOT need to register on the day.
WHEN WILL I RECEIVE MY OFFICIAL TIME?
If you gave us your mobile number, you should receive your time by SMS. You'll also receive an email and a full list of results will be on our website.
WILL CHANGING FACILITIES BE AVAILABLE?
WHAT DO I RECEIVE ONCE I HAVE FINISHED THE RACE?
You will be given a goody bag with a T-shirt (in the size you chose on entering) and a souvenir medal along with other treats. You will also receive a bottle of water and isotonic drink.
I HAVE A QUESTION ABOUT THE ROUTE.
WILL THERE BE PACERS?
You will find pacers in the appropriate time zones. Remember to thank them if you hit your target!
WHAT FUEL PROVISION WILL BE AVAILABLE ON COURSE?
There is a water station on route at approximately 5km.
ARE THERE ANY TOILETS ON ROUTE?
Toilets can be found at the start and finish and also at the water station.
MY QUESTION IS ABOUT HEADPHONES.
CAN I USE HEADPHONES?
Yes, however we ask that you set the volume to a point where you will still be able to hear marshals’ instructions, emergency vehicles and fellow competitors. Any brand of headphones are allowed on the day of the event.
CAN I RUN IN FANCY DRESS?
CAN I TAKE PART IN FANCY DRESS?
Yes! The day is all about having fun and raising money for charity. Please do keep it clean, though, and ensure the outfit can not be deemed offensive or dangerous to other runners or spectators.
CAN I TAKE PART ON A BIKE OR SKATES?
CAN I TAKE PART ON A BIKE, ROLLER SKATES OR SOMETHING SIMILAR?
No, participation must be on foot unless a you are a registered wheelchair entrant.
CAN I RUN WITH A PRAM?
CAN I RUN WITH A CHILD IN A PUSHCHAIR/RUNNING BUGGY/SLING?
No, unfortunately, for safety reasons you can’t run with a child under the age of 15 in any circumstances.
CAN I RUN WITH MY DOG?
CAN I RUN WITH A DOG?
Sorry, but no.
I HAVE A QUESTION ABOUT RUNNING WITH A SPECIFIC NEED OR VISUAL IMPAIRMENTS.
I AM A WHEELCHAIR USER OR HAVE SPECIFIC ACCESS REQUIREMENTS, CAN I TAKE PART?
Yes, of course. If you are a wheelchair user, please ensure you enter under the correct entry type when registering. If you are to be aided around the course, either by being pushed or assisted, by a guide runner, your guide runner must also be a registered participant in the event, however this entry is complimentary. Please submit an enquiry form with your registration ID to advise us of your specific requirements. We recommend that only experienced wheelchair racers attempt the courses unaided.
I AM A VISUALLY IMPAIRED RUNNER. CAN I TAKE PART?
Yes! UKA recommend a visually impaired participant takes part with a guide runner. For more information regarding guide runners please see the England Athletics website. Entry for a guide runner is complimentary. Please submit a ‘Contact Us’ form to advise us you need a free place for a guide runner.
I HAVE A QUESTION ABOUT VOLUNTEERING.
I AM INTERESTED IN VOLUNTEERING, WHAT IS INVOLVED?
Hundreds of volunteers are needed at each event to ensure the day runs smoothly and everyone has an amazing time. Roles vary from route marshals and start/finish marshals to helping on drinks stations or in the baggage store. Please refer to our volunteer pages for more information.
I AM INTERESTED IN THE SHEFFIELD MINI & JUNIOR RUN.
The Arena Group Mini & Junior Run takes place on Sunday 23rd September after the 10K and further details can be found on our website. Click here for more information.
I HAVEN'T BEEN ABLE TO FIND AN ANSWER TO MY QUERY OR WOULD LIKE MORE INFORMATION, HOW CAN I GET IN TOUCH?