Work with Us

Current Vacancies

• Customer Service Executive

  Location: Leeds, UK 
  Type: Full-Time, Permanent 
  Salary: Up to £28,500, depending on experience  
  
  

  Jane Tomlinson’s Run For All is one of the UK’s largest not-for-profit sporting event organisations, staging high-profile mass participation events like the Leeds 10K, York 10K, Rob Burrow Leeds Marathon and The Altra Yorkshire Marathon. With charity at its heart, we inspire participants to get active while raising vital funds for good causes. 
  
  

  The successful candidate will join the Leeds-based team to work as part of the Marketing function, and will demonstrate excellent verbal and written communication skills.  
  
  

  Working in a busy environment, the role will demand a high level of efficiency and accuracy to deal with participants and customer enquires in a timely manner. This role is likely to develop and responsibilities may be added, making it ideal for someone who wishes to get a head start in the events sector.  

  The role is office-based Monday to Friday and there will be a requirement to work event weekends with time given back in lieu.  
  
  

  Main Responsibilities: 

  The Customer Service Executive will work alongside the Marketing team to deal with all customer enquiries. 
  
  

  Duties will include:  

  • Taking and directing calls politely and efficiently, ensuring any messages are passed on accurately and promptly 

  • Being the first point of contact for participant enquiries, via email and telephone  

  • Preparation of well-presented, accurate correspondence to our customers and suppliers 

  • Managing the online registration system and using the data to produce reports as required. 

  • Ensure all event setup, categories, pricing and entry deadlines within the system are accurate, up to date and aligned with event requirements.  

  • Collaborate with the marketing team to design and implement initiatives that improve customer satisfaction and engagement. 

  • Oversee the management of the race office on event day, ensuring smooth operations and efficient customer service for entrants. Including packing and sorting of race packs. 

  • Provide administrative support to the events and marketing team 

  • Assist the Management team in the efficient running of the office on a daily basis 

  • General office duties, such as franking and posting of external mail  

  • Manage office supplies, equipment and general facilities, ensuring timely replenishment and maintenance 

  • Coordinate and maintain office operations, ensuring an organised and efficient working environment. 

  • Liaise with suppliers, contractors and service providers as needed 

   

  Key Attributes  

  • Prior Customer service experience   

  • Excellent verbal and written communication skills, with the ability to influence and engage customers effectively. 

  • Commercial awareness 

  • Organisation, time management, prioritising and the ability to handle a complex, varied workload 

  • Attention to detail but also the ability to see the implications for the bigger picture 

  • Ability to work under pressure, manage deadlines, and maintain a positive and professional demeanour. 

  • Reliability and discretion: you will often learn of confidential matters 

  • Communication, negotiation and relationship-building skills 

  • Organisational skills 

  • IT skills 

  • Problem solving skills 

  • Initiative 

  • Passion for sport, particularly running, and an understanding of the needs and motivations of participants. 

  • Have a good knowledge of Microsoft Office IT packages including Word, Outlook, Excel and PowerPoint 

  • Be able to juggle a wide range of activities, prioritise own workload and meet deadlines 

  • Have a full clean driving licence and access to a vehicle  

  • Ability to work flexibly, including weekends and out-of-hours, particularly during event seasons. 

  • Educated to degree level or equivalent in a relevant field (desirable but not essential). 

   
  With charity at our core, we are looking to employ someone who understands the unique ethos of and aims of the organisation. As one of the key customer facing roles within Run For All, you will be calm under pressure and always possess an extremely professional manner. You will need to own a car and have a full clean driving licence to be considered for this position. You should expect to work a number of weekends and occasionally, out of hours, especially throughout the event season.  
  
  

  To apply for this position please send your CV and a covering letter to Becky@runforall.com by Friday 24th April. In person interviews to be held with w/c 27th April. 

• Event Support Team

  Jane Tomlinson’s Run For All is recruiting individuals to join our Event Support Team to work Event Weekends on a freelance basis to support the smooth delivery of mass participation running events across the UK

  Run For All is one of the UK’s biggest not-for-profit sporting event companies, staging a large number of high-profile mass participation events including the Rob Burrow Leeds Marathon, York 10K, Leeds 10K, Sheffield Half Marathon and The Yorkshire Marathon in the North of England to Leicester 10K, Nottingham 10K, Coventry Half Marathon and Derby Half Marathon in the Midlands. Your role on the Event Support Team will directly contribute to Run For All’s purpose, which is to provide a fundraising vehicle for a vast amount of local and national charities through its events programme. With events being hosted across the UK, have a look at our event calendar to see what would work for you.

  With charity at the core of what we do, we are looking for individuals who are passionate about making a difference to people’s lives, delivering opportunities for participants to reach their fundraising or personal fitness goals. Driving community engagement so it remains at the heart of what we do and striving to provide an event experience that is memorable for all those participating and supporting Run For All events. The ability to manage time and workloads efficiently with strong communication skills and the ability to think outside of the box.

  What will you be doing?

  • Assisting the execution of the Run For All events on Event Day
  • Liasing and Communicating with other team members in a clear and timely manner to promote strong team work
  • Supporting the Manager in your area and being their first point of call when needed
  • Reviewing Key Event documentation ahead of the weekend to have a clear and confident understandings of the role expected on the day
  • Managing and supporting a team of volunteers to provide them with a positive and memorable event experience
  • Remaining professional throughout the day and promoting Run For All’s philosophy of high-quality, great fun events for absolutely all abilities.

  What Roles will you be doing?

  We have a wide range of event day roles which we rely on the EST to fulfill. These are split down into three key areas: Event Control, Venue and Course. For each area we have staple roles needed across all events as well as specific roles only required at specific events. Please note that Venue and Course roles are considered to be physically demanding.

  Event Control

  • Event Controller
  • Event Control Logger

  Venue

  • Event Village Manager
  • Start/Finish Manager
  • Baggage Manager
  • Finish Processing Manager
  • Assembly Support

  Course

  • Course Coordinator
  • Drink Station Manager
  • Drink Station Coordinator
  • Senior Marshal
  • Course Support

  Benefits

  • A competitive salary
  • Mileage and Expenses covered
  • A full event brief pre-event
  • Evening Meal and Accommodation on the Saturday. Please note this is a RFA’s discretion and based on travel time to site
  • Staff Kit for staff working multiple events throughout the season
  • Socials put on throughout the year

  Applicants must have a full driving licence and access to a vehicle as the role can demand travel across the UK.

  For more information please see our Event Support Team Handbook HERE

  To apply for this role please send your CV to eventsteam@runforall.com  

• Volunteer - Event day

  Jane Tomlinson’s Run For All is looking for enthusiastic and supportive individuals to join our Eventeers Team and volunteer at our events to support the smooth delivery of mass participation running events across the UK and keep all participants motivated, supported and safe.

  Run For All is one of the UK’s biggest not-for-profit sporting event companies, staging a large number of high-profile mass participation events including the Rob Burrow Leeds Marathon, York 10K, Leeds 10K, Sheffield Half Marathon and The Yorkshire Marathon in the North of England to Leicester 10K, Nottingham 10K, Coventry Half Marathon and Derby Half Marathon in the Midlands. Through your support you are not only allowing our events to take place but your continued support helps these events to grow, allowing more people to participate and raising more money for charities on both a local and national scale. Your support as a volunteer directly contributes to Run For All’s purpose, which is to provide a fundraising vehicle for a vast amount of local and national charities through its events programme. With events being hosted across the UK, have a look at our event calendar to see what would work for you.

  With charity at the core of what we do, we are looking for individuals who are passionate about making a difference to people’s lives, delivering opportunities for participants to reach their fundraising or personal fitness goals.

  What will you be doing?

  • Route Marshal - The route marshal is a fantastic way to see the event and help create an electric atmosphere around the route, from lead runner to backmarker!
  • Drink Station Marshal - Eventeers will be ready for the first runner and the last with that all-important drink of water whilst also shouting words of motivation and support.
  • Baggage Marshal - Our Baggage Eventeers will greet participants both pre and post event as they drop off and collect their belongings at the Baggage Store.
  • Finish Processing Marshal - Eventeers will be ready with that all-important medal, goody-bag and water to hand to every participant as they finish their race with a well-deserved congratulations. Eventeers here will also help channel participants into the ‘T-Shirt Collection’ and ‘No T-Shirt Collection’ based on their bib so is a great role to be vocal with!
  • Race Office Marshal - Participants will come here to collect their Race Numbers pre-event where our Eventeers will be on hand to assist and give them a warm welcome and calm the pre-race nerves. This is a customer facing role so our Eventeers need to be friendly, approachable and chatty!

  Benefits

  • A free entry into any Run For All event (excluding marathons)
  • A great goody-bag with a drink and snack included on the day
  • Automatic entry into our end of year volunteer raffle for the chance to win some amazing prizes!
  • Being part of a community event where you will meet like-minded individuals

   

  To see a full list of our events and to sign up please visit on website HERE

  For any further information please contact eventeers@runforall.com